Refund policy

 

At Snugora Baby, we want you to feel confident shopping for your little ones. If something is not quite right, we’re here to help.

1. Return window

  • We offer a 60‑day return policy. This means you have 60 days from the day you receive your order to request a return.

  • After 60 days, we’re unfortunately unable to accept returns.

2. Return conditions

To be eligible for a return:

  • The item must be in the same condition that you received it.

  • Unworn / unused, with all tags attached.

  • In its original packaging, including any accessories, manuals or inserts.

  • You must have a receipt, order confirmation email, or other proof of purchase.

Items that arrive to us used, damaged, or not in resellable condition may be refused or refunded partially at our discretion.

3. How to start a return

To start a return, please contact us at info@snugorababy.com with:

  • Your name

  • Order number

  • Item(s) you’d like to return

  • Brief reason for the return

If your return is approved, we will:

  • Send you a return shipping label (if applicable).

  • Send simple step‑by‑step instructions on how and where to send your package.

Items sent back to us without first contacting us and receiving return instructions will not be accepted.

4. Where to send your return

Unless otherwise instructed by our support team, returns should be sent to:

Snugora Baby – Returns
1049 NW 1st Ct
Hallandale Beach, FL 33009
United States

Please use a trackable shipping method and keep your receipt until your return is fully processed.

5. Who pays for return shipping

  • If you received a damaged, defective, or incorrect item, we will cover reasonable return shipping costs or provide a pre‑paid return label.

  • For change‑of‑mind returns (wrong size, style, color, no longer needed, etc.), the customer is responsible for return shipping, unless stated otherwise in a specific promotion.

6. Damages and issues

Please inspect your order as soon as it arrives and contact us immediately at info@snugorababy.com if:

  • The item is defective or damaged.

  • You received the wrong item.

We will review the issue and work with you to make it right (replacement, store credit, or refund, depending on the case).

7. Non‑returnable items

For safety, hygiene and practical reasons, some items cannot be returned. These include:

  • Personal care items that have been opened or used (for example, certain feeding accessories, hygiene items, etc.).

  • Custom or personalized products.

  • Gift cards.

We also do not accept returns for items marked as final sale at the time of purchase.

If you are not sure whether your item is eligible for a return, please email us before placing an order or before opening the product.

8. Exchanges

The fastest way to get what you want is:

  • Request a return for the item you have.

  • Once your return is accepted and sent back, place a new order for the item you want instead.

In some cases (for example, size exchanges), our support team may be able to assist you directly; please email us to check options.

9. Refunds

Once we receive and inspect your return, we will notify you by email whether your refund is approved or not.
If approved:

  • We will issue a refund to your original payment method.

  • Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.

If more than 15 business days have passed since we approved your refund and you still do not see it, please contact us at info@snugorababy.com.

10. EU 14‑day cooling‑off period (if applicable)

If we ship an order to an address within the European Union, customers in the EU have the right to cancel or return their order within 14 days, for any reason and without justification.
In this case:

  • The item must be in the same condition that you received it, unworn/unused, with tags, and in its original packaging.

  • You will also need the receipt or proof of purchase.

To exercise this right, please email info@snugorababy.com within 14 days of receiving your order.